Works with all SHSM streams
What to expect:
Students will learn facets of customer service including:
- What factors into a good (and bad!) customer service experience
- How to communicate effectively and resolve conflict in difficult situations
- Do’s and Dont’s of customer service
- Attire, language, ‘being yourself’ vs being professional
- Common customer issues and how to solve them.
Format:
Lecture & Discussion (75%)
Role-play & Customer Service Activities (25%)
Space/AV Requirements:
Space: This certification can be delivered in a regular classroom, library, or similar space.
AV requirements: Screen to hook up laptop, internet connection